Adrian Liseth – WFM Consultant

With over a decade of workforce management experience in gaming, technology, logistics and consumer electronics, I specialise in optimising WFM processes and systems. WFM focuses on forecasting demand, scheduling staff and ensuring adherence so you always have the right number of agents available.

My approach combines rigorous process analysis with the practical realities of contact centres. Through my roles with previous employers, I’ve supported organisations such as Epic Games, Psyonix, Razer, Sennheiser, Bang & Olufsen, Posten Norge and Just Eat Takeaway, gaining insight into operational challenges across industries.

My experience comes from building Workforce Management foundations in environments where structure was still forming and growth was moving faster than the processes supporting it.

I’ve led initiatives where forecasting logic, scheduling rules, intraday routines, and reporting standards had to be designed, tested, and embedded into day-to-day operations. That includes setting up governance, aligning stakeholders, defining ways of working, and making sure the tooling and processes actually fit how teams operate across markets.

This background makes me effective when organisations need a clear WFM operating model, not just improvements to a single metric. I can build the framework from scratch, or strengthen what already exists, with a focus on clarity, consistency, and results.